Imtech Services

CONNECT – enabling YOUR organisations managed services.

Imtech Solutions

No.1 business priority - lowering CAPEX and OPEX costs with Imtech’s solutions.

Imtech Products

Unique network management tools, from end-to-end provisioning through to security.

Imtech Training

Real-life lab simulations and ‘hands-on’ demos at Imtech’s V3 training facilities.


Imtech Support

Imtech Telecom Global offer both remote technical support and on-site engineer assistance 24 hours a day, 365 days a year. Covering 76 different customers in over 20 countries, from basic support packages through to fully comprehensive support packages, Imtech have the resources in place to support any size network located anywhere in the world.

Technical User Guides

Technical Alerts & EOS/EOL

Guidelines and Policies

e-Service Desk


Based at the V3 head offices in the UK, Imtech’s 24/7 support desk consists of a team of technical engineers trained to the highest standards on all of the products available under the Imtech portfolio, including certifications to JNCIS, JNCIP & JNCIE levels on the Juniper Networks products. Continual training takes place to ensure the technical engineers have the most up-to-date product and industry knowledge.

Strong vendor partner relationships, combined with a £multimillion lab in which to replicate customer issues, gives Imtech the leading edge in the area of technical support. Imtech’s technical support staff have the ability to communicate directly with partners technical staff to expedite resolutions on complex technical issues, ensuring swift and accurate resolutions 100% of the time.

First Line Maintenance

Imtech’s team of field engineers are available day and night to perform scheduled or emergency maintenance windows. This flexible service can be provided on a same-day and next-day basis.

Spares Management

Imtech have the facilities in place to manage spares for their customers. Therefore if an emergency hardware swap out is required Imtech can have a spare couriered to site same-day, next-day or for future planned maintenance windows.

With flexible support plans and service level agreements available Imtech can tailor a support package specifically for your businesses needs, whatever the size or scale of your requirements.

Support package examples:

Basic support

  • 24X7X365 Remote Telephone Support.
  • Software updates, maintenance releases and upgrades.
  • Hardware replacement 2hr on-site, 4 hr on-site, next business day, advance replacement and warranty repair.

Advanced Support

All of the above plus:

  • Lead engineer.
  • Service reviews.
  • EOL/EOS inventory management.
  • Hardware spares management (firmware upgrades).

Advanced + Support

All of the above plus:

  • Service Manager.
  • Proactive engineering.
  • Bug Scrubs.
  • Network replication.