Managed Services
The increasing complexities, tough competition and evolving convergence technologies of the telecoms industry are driving many organisations to look for a partner to share the responsibility of designing, managing and operating the critical network components of their communications systems.
With the high demand for service innovation in order to gain the competitive advantage and increase revenue, more and more organisations are turning to managed services solutions. Imtech Telecom Global offer a comprehensive portfolio of managed services called Managed Services Agreements, ranging from selected out-tasked activities to the management of entire networks, with the service provider retaining full visibility, access and strategic control at all times.
The flexible concept of service & maintenance contracts is an innovative Imtech ‘product’ which is fully customisable and can cover both infrastructure and equipment. Service providers can outsource the maintenance of network elements and end user requirements to Imtech for a fixed contract fee.
Imtech has the ability to open up “portal” based services to both the service provider and the end customer with as much or as little user access as required - all of which can be defined by the service provider and managed by Imtech. Therefore, the service provider can provide simple, flexible, scalable and most importantly measurable SLAs (Service Level Agreements) to their end customers.
Maximising efficiency through ease of operation means the time to market to introduce new services is greatly reduced. In addition, customer churn is significantly reduced while ARPU (average revenue per user) and customer reach increases.
Some of the features and benefits available with Imtech’s Managed Services solutions include:
- Improvement in performance and scalability.
- 24 x 7 monitoring of end customers.
- Reduced business risk.
- Contracted equipment is always operational.
- No need to worry about labour & spare parts.
- 24 x 7 x 365 availability.
- Minimal software upgrade responsibilities.
- Faster ramp times.
- SLA management reporting.
- Enable portal based services to both the service provider & end user.
- Fully customisable “A-La-Carte” menu provides all the choices.
- Improved reaction time to security threats.