CONNECT – enabling YOUR organisations managed services.

No.1 business priority - lowering CAPEX and OPEX costs with Imtech’s solutions.

Unique network management tools, from end-to-end provisioning through to security.

Real-life lab simulations and ‘hands-on’ demos at Imtech’s V3 training facilities.

CONNECT

Plan
Control
Deliver
Operate
Evolve

Support - Day-to-Day Customer Care

Imtech Telecom Global will look after all support issues relating to the everyday care of your customers. While you build relationships as the customer-pleasing ‘face’ of your company and brand, Imtech will handle the background detail.

Imtech’s European Service Centre

• 24x7x365 local-language multi-vendor support through single contact point – resolves conflicts of multiple vendors and suppliers
• RTS, FLM, RMA
• Adds Moves Changes
• Software release management – updated program conflicts resolved

Service Level Management

• All contractual obligations to your customers’
• SLAs met
• Your service personnel supported as required

Service Reporting

• Standard and customised reporting to your customer via your company

Financial Management

• Contract invoice management
• Co-termination, pro-rata your customer billing via your company